Greetings, beautiful weirdos and creepy creatives! We’ve gathered the most common inquiries from our dark community to help guide you through your spooky shopping experience. If your question remains unanswered, our support witches are always ready to assist!
🛍️ Product Inquiries
What types of dark treasures can I find in your collection?
Our haunted warehouse contains everything from Anime & Manga accessories to Creepy Classics collectables. Explore our Cosplay section, discover Corpse Bride elegance, or embrace your inner Beetlejuice spirit. We specialize in alternative fashion that celebrates your unique dark aesthetic.
Are your cosmetics and beauty products tested on humans?
Our Cosmetic Brands are cruelty-free, tested only on willing volunteers from the spirit world. All our beauty products are designed to enhance your natural gothic charm without harming any creatures, living or undead.
📦 Shipping & Delivery
How long until my dark treasures arrive?
Your parcel’s mystical journey:
Days 1-2: Our gothic elves prepare your order in our haunted warehouse
Day 3: Your package begins its journey across realms
Standard Spooky Shipping: 10-15 days after shipping ($12.95 via DHL/FedEx)
Free Phantom Shipping: 15-25 days after shipping (FREE on orders over $50 via EMS)
Do you ship to my haunted mansion?
We deliver globally to all creatures of the night! However, some remote haunted locations and certain Asian regions might be beyond our mystical reach. If you’re unsure about your address, send a raven to our support team at
[email protected].
What if my package gets lost in the spirit world?
While rare, sometimes parcels take unexpected detours through alternate dimensions. Contact our support witches within 30 days of shipping, and we’ll help track down your missing magical items using our crystal ball tracking system.
💳 Payments & Pricing
What payment methods do you accept from the mortal realm?
We accept offerings through Visa, MasterCard, JCB, and PayPal – because even dark fashion should be accessible to all, regardless of your dimension of origin.
Are there any hidden curses in your pricing?
Absolutely not! All prices are displayed clearly, with no surprise enchantments. The price you see is what you’ll pay, though international customers should check with their local customs about any potential import taxes.
🔮 Returns & Exchanges
What if a dark treasure doesn’t resonate with my aura?
You have 15 days after receiving your items to initiate a return to our crypt. The item must be in its original, unopened state – as if fresh from our haunted collection, with all original packaging and tags intact.
How do I return an item to your crypt?
Contact our support witches at
[email protected] to receive a return incantation (authorization) and instructions for sending the item back to:
13066 North 56th Avenue, Glendale, US 85304.
👻 Account & Technical Issues
I’ve forgotten my magical password – what sorcery can help?
Use our “Forgot Your Password” spell on the login page, and we’ll send a reset link to your email cauldron. If the magic fails, our support witches can assist manually.
Can I change my shipping method after casting my order spell?
If you contact us within 12 hours of placing your order, our time-traveling support team might be able to adjust your shipping method. After that, the spell is cast and cannot be altered!
🦇 Still have questions? Our support coven is available via raven at [email protected]. We typically respond within 1-2 business days, though response times may vary during full moons.
Ready to continue your dark shopping journey? Explore our collections and find the perfect piece to express your unique style!
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